HEXO PARTNERS

Elements of Success

There are six fundamental elements that a business must get right in order to be successful. These are: People, Finance, Technology, Sales & Marketing, Strategy, and Execution. Miss one, and the business will struggle. Get all six right, and it will prosper.

Someone at the top of the organization has to ensure these six elements are working; It can be the Founder, CEO, business partners, or a strong combination of a CEO and COO. This is where we come in as a strong, trusted partner to the CEO.

Fractional COO 101

Running an education or e-learning business often means wearing every hat—visionary, fundraiser, teacher, marketer, and firefighter-in-chief. A Fractional Chief Operating Officer (COO) steps in to give you space to focus on the vision while making sure the day-to-day runs like clockwork.

Think of it as getting an experienced operations leader, part-time, who can build structure, simplify processes, and help you scale—all without the full-time executive price tag.

What To Expect From Your COO

A strong COO wears many hats—but the key is knowing which hat to wear, and when. The role isn’t just about creating systems, it’s about bringing clarity, focus, and momentum to the whole organization.

At the end of the day, the COO is the one who makes sure the vision becomes reality—balancing people, processes, and performance so the business can grow with confidence.

We excel in all these areas.

Here are the core skills an effective COO brings to an education or e-learning business:

• Designing processes people actually use: Not endless binders and forgotten SOPs. Practical workflows that help teachers, administrators, and support staff succeed every day.

• Financial and operational planning: Turning budgets and forecasts into actionable plans that balance revenue growth, resource allocation, and program quality.

• Project management: Keeping initiatives on track—whether that’s launching a new online course, rolling out a new student platform, or expanding to a new location.

• Team leadership and coaching: Building accountability and confidence at every level of the team. Helping staff grow into leaders themselves, so the CEO isn’t the only driver.

• Data and analytics that tell a story: Not just spreadsheets, but clear dashboards that connect enrollment, student outcomes, finances, and operations into one picture of health.

• Vendor and partner management: Ensuring that outside providers—tech platforms, curriculum developers, or facility partners—deliver on time and on budget.

• Technology adoption that sticks: Introducing systems that teachers, staff, and students actually embrace, making life easier instead of adding another layer of frustration.

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